Frequently Asked Questions
What to Expect
What should I expect at my first pelvic floor physiotherapy visit?
At your first visit, we will gather a detailed medical history and discuss the reason for your visit. Your story is important. In order for us to be most informed about you, we may ask questions including but not limited to your past medical history, surgical history, medications, obstetric history, pelvic health, and treatment goals. This will help us understand how to provide the best care for you. We understand and recognize that this is not easy. We will do our best to make you feel comfortable during your visit, as well as keeping you informed. After our discussion, we will do a physical assessment, which may include an internal pelvic exam (vaginal and/or rectal). All of this information will help in designing an individualized treatment plan best suited for you to work towards achieving your goals.
What is the cancellation policy?
Each appointment is time specifically held for you. We have a 48 hour cancellation or missed appointment policy. If you need to reschedule or cancel an appointment, we require 48 hours notice in order to avoid a fee.
Do I need a doctor’s referral?
No, you do not need a doctor's referral for physiotherapy, as physiotherapists are primary health care providers. However, some insurance plans require a doctor's note in order to submit your receipts for coverage.
Will my extended health insurance cover my visit?
Most extended health benefits plans cover Physiotherapy. As each individual plan is different, we recommend contacting your insurance provider to find out how much care you are covered for per annual year.
Do you directly bill to my health insurance provider?
We currently do not directly bill to insurance. We do provide all of our patients with a detailed invoice to help facilitate submission to your insurance.
How are receipts provided?
Receipts will be emailed to you once payment is received.
What types of payments do you accept?
We are only accepting contactless payments at this time. These include e-transfers (preferred) and/or the credit card on file.
Do you take WorkSafe BC or ICBC claims?
At this time, we are unable to accept Worksafe BC or ICBC claims.